The theory of Jobs To Be Done explains that too much focus on socio-demographic data and correlations hurts companies. Rather, you have to gain a deeper understanding of your customers, who "hire" your product to help them do certain jobs under certain circumstances. For instance, you don't buy a video game console because you're male and over 30. You hire it to, e.g., do the job "connect with friends".
Tag: qualitative research
REFOCUS: Current & Future Search Interface Requirements for German-speaking Users
When looking at current research, there is plenty of existing work inquiring into how users use search engines1 and how future search interfaces could look like2. Yet, an investigation of users' perceptions of and expectations towards current and future search interfaces is still missing. Therefore, at this year's International Conference on WWW/Internet (ICWI '16) my co-author Martin Gaedke… Continue reading REFOCUS: Current & Future Search Interface Requirements for German-speaking Users
2008 – Tales of Design & User Experience 