Dear readers and friends, A new article of mine—“So, How Can We Measure UX?”—has been published in the ACM Interactions blog. It’s part two of a three-part series about the proper quantitative measurement of user experience. #2: So, How Can We Measure UX? This one will also be featured in print in the January/February issue… Continue reading So, how *can* we measure UX? (ToDUX Newsletter #6)
Semantics *do* matter (ToDUX Newsletter #3)
Dear readers, Greetings from Barcelona! 👋🏻 I have a new piece on the differences between UX, Digital Product Design, and UX that has been published on my blog as well as on uxdesign.cc. UX vs. Product Design vs. UI Why did I write yet another article dealing with this never-ending discussion? When digital product design… Continue reading Semantics *do* matter (ToDUX Newsletter #3)
“We Need to Get Rid of Significance in A/B Testing, Seriously!” Published in ACM interactions
The way A/B testing is done in many—if not most—companies today, p-values and significance are pretty much meaningless. Still, decision models often only allow treatments to be implemented if they achieved a "significant uplift". One better alternative is to employ a Bayesian approach which allows to report probabilities for minimum uplifts and to calculate ROI on a case-by-case basis.
“Growth Marketing Considered Harmful” Published in i-com
I'm proud that my article "Growth Marketing Considered Harmful" has been published in the latest issue of i-com ‒ Journal of Interactive Media. Abstract: In today’s e-commerce industry, conversion rate optimization is often considered essentially the same as user experience optimization. In addition, there is a strong focus on quantitative experimentation, which some deem a… Continue reading “Growth Marketing Considered Harmful” Published in i-com
5 Foolproof Conversion Rate Optimizations for Your E-commerce Business
When hearing conversion rate optimization, many think of the application of psychological principles such as social proof or scarcity. But before employing those, e-commerce businesses first have to get their fundamentals down—which many don't. In this article, I present five foolproof (and proven) ways to optimize your conversion rate: optimizing your checkout, getting rid of shipping costs (as much as possible), focusing on usability, getting rid of dark patterns, and gaining a deep understanding of your customers.
Successful E-commerce Personalization in 3 (Relatively) Easy Steps
An effective personalization strategy should be treated as a design problem with a structured framework of ideation, implementation, and evaluation. Co-creation workshops are used to brainstorm audiences and personalized content based on credible hypotheses, which are then implemented and continuously monitored to assess the performance of the personalization strategy and individual campaigns. A good strategy focuses on UX while helping with achieving business goals.