The theory of Jobs To Be Done explains that too much focus on socio-demographic data and correlations hurts companies. Rather, you have to gain a deeper understanding of your customers, who "hire" your product to help them do certain jobs under certain circumstances. For instance, you don't buy a video game console because you're male and over 30. You hire it to, e.g., do the job "connect with friends".
Tag: user experience
5 Design Methods I’ve Successfully Applied as a UX Manager at C&A
Depending on the environment you have to navigate, it's not always easy to try and apply all of the awesome design methods that are out there, be it due to daily business or a lack of management buy-in. In this article, I describe 5 methods that I have successfully and effectively applied in C&A's eCommerce department: Design Jams, Storyboards, Crazy 8s, 4×4×4, and Buy a Feature.
The Design Philosophy Behind My New Website
After analyzing my old website, I decided to put more emphasis on (1) identifying and highlighting the pieces of information that are actually useful and (2) a two-dimensional approach to displaying my CV along traditional categories and skills/topics. Moreover, I set myself design constraints that forced me to keep my new website as clean and simple as possible, following the design philosophies of brutalism and Mies van der Rohe.
User Experience Rule #6
VI. A good product doesn't need dark patterns.
Schrödinger’s Website
Before you receive feedback from users, the user experience and usability of your website are both 'good' and 'bad' at the same time.* Through a good design process you can only raise the chances of user experience and usability manifesting as 'good'** once the feedback arrives. * That is, the factors $latex x$ and $latex… Continue reading Schrödinger’s Website
The U Score: Redesigning Usability Testing
Usability testing is often perceived as cumbersome and time-consuming and therefore not thoroughly applied. This was one of the key observations leading to the topic of my PhD thesis. Particularly conducting tests with actual users is often omitted, which results in the release of suboptimal products and websites. In my thesis, I tackle this problem through more… Continue reading The U Score: Redesigning Usability Testing
Lean Support: The Case of HoloBuilder
When I started working on HoloBuilder.com over a year ago, there was no support. Of course, we would've immediately helped anyone who sent us a question via e-mail or Twitter, but those options weren't communicated anywhere. Users accessing HoloBuilder ended up directly in our augmented/virtual reality creator, the only way for communication with us being a… Continue reading Lean Support: The Case of HoloBuilder
User Experience Rule #5
V. Good UX aims at reducing tooltips, tutorials and FAQs to a minimum.
User Experience Rule #4
IV. If your interface makes people feel stupid, they'll try to avoid it in the future. Nobody likes to feel stupid.
User Experience Rule #3
III. It's the little things that matter.
2008 – Tales of Design & User Experience 