When I started working on HoloBuilder.com over a year ago, there was no support. Of course, we would've immediately helped anyone who sent us a question via e-mail or Twitter, but those options weren't communicated anywhere. Users accessing HoloBuilder ended up directly in our augmented/virtual reality creator, the only way for communication with us being a… Continue reading Lean Support: The Case of HoloBuilder
V. Good UX aims at reducing tooltips, tutorials and FAQs to a minimum.
IV. If your interface makes people feel stupid, they'll try to avoid it in the future. Nobody likes to feel stupid.
III. It's the little things that matter.
II. Never hide primary information behind an additional click the user has to perform! Keep the number of necessary clicks as low as possible. For example, in search engines, do not (never ever!) require a user to click twice before they reach their desired result.